The Identity Management Portal

Context

You can not connect via eduGain (error 403) or the page is displaying a message saying the account is unknown ("Could not find User")
1) the eduGain service is returning an email which is different from the email associated to your account .
2) an account has been provisionned automatically by eduGain before the creation of your account - which creates a conflict

Solution(s)

Open a a ticket explaining your situation

Context

Si vous n'arrivez pas à vous connecter via eduGain - erreur 403 et la page indique que le compte n'existe pas ("Could not find User") .
Le service eduGain retourne un email ne correspondant pas à celui enregistré pour votre compte.

Solution(s)

Vous pouvez vous connecter en utilisant votre login et mot de passe
Vous pouvez aussi ouvrir un ticket pour demander la mise à jour de votre email pour qu'il corresponde à celui retourne par eduGain .

Open a a ticket explaining your situation

Context

Your password has expired or you have forgotten it

Solution(s)

You should renew your password by using this form

Context

Your account has expired . Consequently your account is blocked and you should validate your information to get access again to your account
1) You should validate your profile , email and accept the charters
2) in case of administrative collaboration you should wait also the approval of your representative

Solution(s)

Please fill this form to renew your account