Help

Password problem

Password Expiration / Forgotten password

Context

Your password has expired or you forgot it.

Solution(s)

Renew your password with this form

Account problem

Account Expiration

Context

Your account expired, thus your access is blocked. You must validate your information to access again your account.
You may have to wait for the approval of an administrative collaboration representative.

Solution(s)

Renew your account with this form

Authentication problem

Problem with eduGain / Account not found

Context

You can not connect via eduGain (error 403) .
An account has been provisionned automatically by eduGain before the creation of your CC-IN2P3 account - which creates a conflict

Solution(s)

Open a a ticket explaining your situation

Authentication problem

Account not found with message "Could not find User"

Context

You can not connect via eduGain (error 403) and the page is displaying an error ("Could not find User").
eduGain service is returning an email which is different from the email you have registered within your account.

Solution(s)

You can connect using login and passwrod.
You can ask by ticket the alignement of your email and the one returned by eduGain.

Open a a ticket explaining your situation